KYC VERIFICATION (KNOW YOUR CUSTOMER)

1. Introduction
To ensure the security of our platform and compliance with international regulations, Zefirofx limited implements a Know Your Customer (KYC) verification process. This process helps us prevent fraud, money laundering, and terrorist financing, ensuring that only verified clients can access our services.

2. Required Documents
To complete the KYC verification, the client must provide the following documents:

• Valid Identification Document: Passport, national identity card, or driver's license.
• Proof of Residence: A recent utility bill (electricity, water, internet) or a bank statement issued within the last 3 months clearly showing the client's name and address.
• Proof of Source of Funds (if required): Tax returns, payslips, or other financial documentation confirming the origin of the funds used for trading.

3. Verification Procedure

• The client must upload the required documents directly on the platform under the "Verification" section.
• The documents will be reviewed by our compliance team within 24-72 hours.
• If the documentation is complete and valid, the account will be verified, and the client will be able to start trading.
• If additional information is needed, the client will receive a notification via email or directly on the platform.

4. Document Requirements and Guidelines

• Documents must be clear and legible.
• Uploaded images must be in color and unaltered.
• The identification document must be valid and not expired.
• Proof of residence must clearly show the client's name and address.

5. Anti-Money Laundering Policy and Enhanced Due Diligence

• Our AML Compliance Committee is responsible for reviewing suspicious transactions and reporting them to the relevant authorities.
• Clients engaging in high-risk transactions (large deposits, cryptocurrency transactions, clients from high-risk jurisdictions) may be subject to Enhanced Due Diligence (EDD).
• All clients will be screened against international sanctions lists and terrorist financing databases (e.g., OFAC, FATF, EU Sanctions List).
• Any suspicious activity may be reported to the authorities without prior notice to the client.

6. Deposit and Withdrawal Policy

• Funds must be deposited and withdrawn only from and to verified accounts in the client’s name.
• The use of third parties for deposits and withdrawals is not allowed.
• The client agrees that the Company may request additional verifications before approving significant withdrawal amounts.

7. Data Protection
All documents and information provided during the KYC verification process are handled with the highest confidentiality and in compliance with data protection regulations, including GDPR for clients in the European Union.

8. Frequently Asked Questions (FAQ)

• How long does it take to verify my account?
  Verification typically takes between 24 and 72 business hours.
• What happens if my documents are not approved?
  If the documents are not accepted, you will receive a notification with instructions on how to resolve any issues.
• Can I start trading without completing KYC verification?
  No, KYC verification is mandatory to ensure platform security and regulatory compliance.

9. Contact
If you have any questions or need assistance with the KYC process, you can contact our customer support via email at [support email] or through the live chat available on our platform.